9xCare-MTG : Customer Service Model

Customer Service Model @MTG 

Policy :  9 Times Customers Care Assurance Program Policy

Medical Tour Guide (MTG), ISO9001 Certified Medical Tour Facilitation Company, is a  global leader in health travel, Registered on Nidhi, Govt of India initiative for Tourism Industry. 

1. At MTG, our policy is to connect patients worldwide with top-tier healthcare providers in destinations such as India, Turkey, and beyond.

2. We will strive our best to provide customers Hazel Free Assistance to their tours using most of our technology platform to capture and validate customer needs and patient records so that we can most approximate the cost/ budget of the trip. 

3. We will respect and abide by the Local laws, Regulatory compliance best to the organization's capabilities. 

4. We will protect Customer's privacy, take appropriate feedback and incorporate that within marketing, operations and sustenance of the standards operating procedures and MTG as a business

5. In order make MTG  Trustworthy, we will tie up with World class Health and Wellness Providers and Practitioners from around the world. With customer and stakeholders in mind, we will value every feedback.

6.  We will provide:

   1. Tailormade personalized healthcare solutions packages across dental, cosmetic, and wellness treatments. 

   2. We provide patient-doctor connect, online appointments, affordable tailormade packages (includes Booking Services for Travel and Stay.  Help you with Local sightseeing, Leisure activities,  Shopping etc. 

   3. We provide End-to-End travel assistance, as needed by you in most affordable way. 

   4. We provide communication assistance for carrier SIM 

   5.  <TBD: Open for Add/Update/delete, showing MTG's commitment for flexibility and scope of improvement(s)> 

7.  We will enhance our technology platform to make it more visible and relevant to our beloved customers and helping them find various options for their Medical and Wellness Tours.  

8. We will make sure that we will not indulge in any illegal activities. We will not engage ourself in bribery, and will provide gender-nutral teatement to everyone within and outside of the organisation.

9.  We will always strive our best to support local healthcare system by indulging into social responsibility programs, with the objective of 'making this world better for everyone'.